At First Call Restoration, we provide personalised and exceptional services. With a focus on surpassing client expectations, we invest in a highly skilled workforce and innovative practices. As representatives of insurance firms, our staff undergoes continuous training to ensure top-notch customer care and technical proficiency, prioritising customer ease and peace of mind.

Having a plan is crucial when managing a distressing event, especially when dealing with a complex insurance claim. Choose First Call Restoration to handle your claim, allowing you to focus on rebuilding your life or securing your business with the assurance that your best interests are our priority. With a client-centered approach, we successfully handle numerous commercial and residential claims annually, earning high regard for our methodology and commitment to providing a personalised and intelligent service.

Each remediation project is entirely unique and has distinctive circumstances. Because of this, we will always follow the highest international standards of care to ensure that our remediation procedures and protocols are of the upmost quality. Our remediation process uses five general steps as outlined below:

• The provision of health and safety for all occupants and the workforce
• Post inspection documentation of project goals
• Remediation work is carried out to approved method statements
• Progress is monitored via the project plan
• Confirmation testing to ensure all objectives have been completed

All of these steps are endorsed by rigorous testing processes executed by our professional, trained and competent teams.